In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. We hope you enjoy getting to know these individuals, and if you’re interested in being featured, send us an email at firstname.lastname@example.org.
Manager of Customer Success, ClickDimensions
1. What do you like best about your role at ClickDimensions?
I love that I get to learn every single day. Each day is different, each customer is different and each situation is different, so I’m always kept on my toes and discovering new horizons. Also, our customer success organization works hard for our customers and I am honored to be a part of it. We are the voice of the customers to our business and aim to ensure we always provide topnotch services to them.
2. What is one piece of advice you would like to share with ClickDimensions customers?
Customer success is a journey, not a destination. Your Customer Success Manager is here to work for you and with you. Utilize them, strategize with them and don’t be afraid to engage them. In this journey, you not only have them to lean on, but an entire organization behind the scenes to ensure your success.
3. What’s new in your department or area of the company that’s exciting for ClickDimensions customers?
We have realigned our CSMs so they cater to a specific region or territory. This helps us better assist our customers around the globe. We also rolled out a brand-new touchpoint program to ensure we are more frequently proactively engaging in conversations with our customers. Our CSMs will be reaching out on a more regular basis to connect on new products, features, utilization and marketing strategies.
4. If you could meet any historical figure, who would you choose and why?
I want to be greedy here and name several individuals like Winston Churchill, Andrew Carnegie and Gandhi, but mathematician Ada Lovelace is my top pick. I would love to talk to her about artificial intelligence today since she once dismissed it but also learn about her work ethic and how she influenced scientific computing.
5. What personality trait do you most admire?
I very much appreciate hardworking individuals. When you surround yourself with hardworking people who are motivated and excited to execute on a task, you find that you thrive in that environment and start mirroring the same. It drives others to perform and cultivates healthy competition, but you must always remember to have fun too!