In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. We hope you enjoy getting to know these individuals, and if you’re interested in being featured, send us an email at firstname.lastname@example.org.
Vice President of Cloud Operations, ClickDimensions
1. What do you like best about your role at ClickDimensions?
ClickDimensions leverages many emerging technologies and new approaches to innovatively harmonize the symphony of security, end-to-end automation, data analytics and cloud systems. I have the opportunity to play a part in delivering quality and service excellence to our valued customers. I do so working with a global team of smart and highly skilled engineers with diverse backgrounds. As a newer addition to ClickDimensions, I am excited to be working with this team of talented individuals and their experience creatively overcoming business challenges while operating at speed and demonstrating impressive adaptability.
2. What is one piece of advice you would like to share with ClickDimensions customers?
ClickDimensions is constantly looking at interesting trends and analysis regarding marketing automation and key service differentiators that set us apart from our competitors. We value our customers’ satisfaction and work tirelessly to deliver best-in-class solutions. We understand that we must keep working to earn your business. That’s why we continue to expand our capabilities. My advice to our customers is to tell us how we can drive value to meet or exceed your expectations. Your feedback is a critical part of how we evolve our business and offerings.
3. What’s new in your department or area of the company that’s exciting for ClickDimensions customers?
Aside from enabling the delivery of ClickDimensions Intelligent Dashboards, our groundbreaking marketing analytics solution, my team is really committed to driving operational quality to improve our customer experience. We are closely collaborating with other internal teams as part of our continuous improvement strategy to align new approaches and process improvements. Through this collaboration, we are improving our monitoring and instrumentation strategy to help accelerate our journey to a more predictive state where we anticipate issues before they even arise.
4. What is your favorite word, and why?
I tend to use “win-win” a lot. I’m competitive by nature but I know that being a winner is usually the product of a support system – whether it’s support from a team, a trainer, a mentor, etc. I’m always looking for the value proposition with any opportunity for everyone involved. People are wired naturally to want to win. My philosophy is that consistency is the overall summary ratio of wins versus losses. Mostly winning and delivering on success is what drives me. This is how I help those around me to grow and improve. My success is totally reliant on a great support system. I applaud the smallest of victories. I learn from losses. Bouncing back from a loss is therapeutic.
5. If you could pick three famous people to be a part of your entourage, who would you pick?
I’m a huge soccer fan so this will be interesting. I was never drawn to celebrity or fame. My entourage would be Thierry Henry who played with the Arsenal soccer club. He has a winning instinct with a decisive mentality. He would be my guy to save the day with that last-minute heroic effort – something he did throughout his career. I would also include Arsene Wenger who spent 20 years as the Arsenal head coach. This is the longest tenure ever for the club. He made players better. He was personal, encouraging and firm. Each player had an important part to play. He was an architect of team-first philosophy and driving a common focus. Mesut Ozil would be the third member of my entourage. He has the job of connecting the defense with attack. He is always looking for the right pass, the best play for a higher probability of scoring. He is looking for that win-win. Combined, they describe who I am and my approach to leadership.