In our 5 Questions blog series, we profile our team members, customers and partners to help the ClickDimensions community become better acquainted. We hope you enjoy getting to know these individuals, and if you’re interested in being featured, send us an email at firstname.lastname@example.org.
Vice President of Global Customer Success and Operations, ClickDimensions
What do you like best about your role at ClickDimensions?
I have the distinct pleasure of being able to work with great colleagues and customers, in a rapidly growing and dynamic company. It’s a fantastic culture where everyone is committed to the evolving needs and success of our customers. In particular, I’ve been able to see the growth and evolution of our customer team, as we have launched our product consulting, onboarding customer success and higher impacting support teams. Every day creates a new opportunity for us to continue to evolve to meet the needs of our community, and I’m thankful to be a part of that growth and change.
What’s new in your department or area of the company that’s exciting for ClickDimensions customers?
We strive to empower our users while ensuring they have a team dedicated to their success when needed. We recently transformed our support team, allowing us to respond more quickly and effectively to our customers and ensure that we are their voice back to our product teams to continue to drive improvements. We are also expanding our onboarding and customer success teams. I’m excited to see this growth as our aim is for all users to effectively leverage our solution as quickly as possible, and fully realize their strategic goals. Our changes have just begun and I’m looking forward to our continued journey with our users and community.
What is one piece of advice you would like to share with ClickDimensions customers?
We measure our success by the success of our customers, and to ensure this, we have a tremendous team standing behind you at ClickDimensions. I want to ensure that everyone takes advantage of the resources available to them so they fully leverage our solution and see results with their campaign strategies. These resources include the customer teams, webinars, as well as our increased focus on interacting with our community at large. We are committed to continuing our focus and investment to ensure your continued success.
If you could live anywhere on this planet and take everything that you love with you, where would you choose to live and why?
My wife and I both love to travel, visit new places and have new experiences. We really loved Lisbon, Cape Town and Barolo, Italy to name a few; so, I really cannot name one location. Ultimately, we would live out of a suitcase and see as much as we can!
If you could meet any historical figure, who would you choose and why?
My undergraduate degree is in music history, so I would lean in that direction. There are personalities that are larger than life, and I would love to meet and understand who they really were. A couple of instant thoughts are both Mozart and Clementi who had a great piano duel in the late 1700s, and Beethoven who not only was a genius but had an incredible wit that would wreak havoc on his colleagues. Above all, Charles Ives, who is still the great American modern music pioneer. He managed to compose free of any influences, and created musical ideas and works that we are still catching up to today.