In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. We hope you enjoy getting to know these individuals, and if you’re interested in being featured, send us an email at firstname.lastname@example.org.
General Manager of Services, ClickDimensions
1. What do you like best about your role at ClickDimensions?
I recently joined ClickDimensions and couldn’t be more excited about my role here. Being an entrepreneur at heart, joining a team that I have known since its inception and being allowed to shape how a technology organization views value-added services from the ground up is right up my alley. I am a firm believer that the best technology in the world is only as good as how it is being applied. Having the ability to truly shape this value proposition and wrap it around a great product is going to be a lot of fun.
2. What is one piece of advice you would like to share with ClickDimensions customers?
Know how you will define success before you begin your journey. Way too often organizations get caught up in taking on initiatives and getting into the weeds without knowing ahead of time what core business outcomes they are trying to address and, more importantly, how they will measure them. It doesn’t have to be complicated, but make sure you have two or three measurable outcomes from which you can gauge success.
3. What’s new in your department or area of the company that’s exciting for ClickDimensions customers?
Over the next few months, we will be building a holistic framework of services that, when combined with Dynamics and ClickDimensions, will maximize value for our customers. While we won’t directly provide every service and piece of guidance that a customer needs to be successful, it will be our primary mission to understand what that journey looks like and to help ensure our customers are in the best position to navigate the journey successfully.
4. What book has had a big impact on your life either professionally or personally?
Very early in my life, I read the very popular 7 Habits of Highly Effective People by Stephen Covey. It’s simple, practical and to the point. I like reading things that I can easily and immediately apply to my life. This was probably the first book I read that I was able to directly apply the principles to my life and still do to this day.
5. If you had your own late-night talk show, who would you invite as your first guest, and why?
Well, now that I am getting along in years I don’t see too many late-night shows! But if I could pick one person to have a beer with or play a round of golf with, I think it would probably the founding father of the U.S. Constitution, James Madison. Anyone that had the vision and creativity to architect a document that could shape our country for hundreds of years might have something worthwhile to teach me about how to think about the challenges I face every day, both personally and professionally.