In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. We hope you enjoy getting to know these individuals, and if you’re interested in being featured, send us an email at firstname.lastname@example.org.
Manager of Global Success and Operations, ClickDimensions
1. What do you like best about your role at ClickDimensions?
I love having a direct impact on the support and service our global customers receive by training and managing our regional teams. Evaluating regional needs, building and executing different curricula, building relationships with members of different cultures and backgrounds, and continuously improving on all these areas keeps me fully engaged. Being able to travel around the world and experience London, Tel-Aviv, Sydney and Christchurch has also been a nice perk.
2. What is one piece of advice you would like to share with ClickDimensions customers?
Let us know what you would like to see more (or less) of! We listen, and we adapt. We are committed to ensuring that all our customers have a superior experience with ClickDimensions, and this commitment extends to all aspects of working with us and using the ClickDimensions platform.
3. What’s new in your department or area of the company that’s exciting for ClickDimensions customers?
Expansion! This year we have invested in regional support presences in both London and Sydney to provide our customers in those regions with quicker, more consistent response times and, in the case of our European customers, foreign language support. We have native Italian, German, Spanish and French speaking representatives that are trained in support and ready to help. Just be sure to indicate your preferred language when submitting a support ticket through our portal.
4. What is the best piece of advice you have ever been given?
My father would always tell me, “Can’t never could,” and I always think about that whenever I find myself questioning the feasibility of an idea or initiative. If you approach a problem with the idea that it isn’t solvable, then you are doing yourself a disservice. To that end, I always try to evaluate situations with an open mind and assess all the available options.
5. If you woke up tomorrow as an animal, what animal would you choose to be and why?
I would probably be a platypus because I too find myself unable to fit into one specific mold. On any given day, I am doing training and coaching for representatives across three different departments, evaluating the effectiveness of different processes that we are utilizing and working to improve those processes, and undergoing professional development myself. That and my primary focus is now our APAC region, so a platypus just feels right.