Adding a CRM campaign field to an event record form is a useful customization you can make in your CRM. This tutorial will show you how to use a CRM campaign field to associate event records with new leads (or contacts) that came from registering for these events (Source Campaign).
I have already created my campaign field customization and added it to the event record form in my CRM. I have set up the ClickDimensions Eventbrite connector in my CRM, and I have set up my connector so that new visitors will be created as “Leads.” For more information about the Eventbrite connector, click here.
Now you’ll need to create a basic workflow to run on the creation of the event participation record.
For the workflow:
– Set the workflow to run when the event participation record is created
– Make sure that the workflow scope is set to “Organization”
– If the lead contains data, then update the Lead.SourceCampaign to equal Event.Campaign
– Set the relationship behavior from the event to the event participation
– Note: You could run this as an “on-demand” process for people who have already signed up for your event (found within the lead’s event participation record)
Here is what this workflow might look like:
These are the event participation records generated by people who registered for my event. Let’s take a look at Peter Gregory’s record:
The new lead record in my CRM was created for Peter Gregory because he registered for my event (and was previously not a lead or contact in my CRM). The “Source Campaign” field of the marketing information portion on his record now matches the “Summer” campaign I associated with my event.
Written by Molly Lambeth, ClickDimensions Marketing Success Manager