For better or for worse, customers can now share their brand interactions far and wide. And they have high expectations for those interactions to be positive ones. According to Harris [...]
If there was a single recipe for success in today's business environment, a great customer experience might just be it. In recent years, the tables have turned in the relationship [...]
Opinions – everyone has them and businesses often love asking their customers for them. This ask most often comes in the form of a customer satisfaction survey, which is an [...]
From time to time I like to reach out and say thank you to our partners and customers. We love working with you, and I sincerely thank you for your [...]
As one of the largest academic health centers in the United States, UAB Health System (UABHS) has a wide variety of individuals with which to communicate each year, including doctors, [...]
P2 Automation's client is a leading provider of back-office insurance solutions for banks nationwide. P2 Automation needed a way to seamlessly send out marketing emails on behalf of this software [...]
A good friend once told me, "I'm not a gamblin' man, but if I was, I'd play the slots." An interesting choice, as most people refer to those machines as [...]
Have you heard of this thing, the 7 minute workout? Maybe not but you already know what it's made up of; jumping jacks, push-ups, sit ups, etc. The thing is [...]
If you are looking for a vehicle to raise your credibility as well as reduce demands for customer references, consider video-taping customer testimonials. It is one thing for a sales [...]
At ClickDimensions we have two key surveys we use to gauge customer feedback. The first is our support satisfaction survey that is sent after each and every technical support case. [...]
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