Great customer experiences don't come pre-packaged and ready to go. They are created by individual organizations to suit their unique business model, philosophy and customers. They also require careful consideration [...]
An astounding 89 percent of consumers, in a recent eConsultancy survey, said that a great customer experience is a key factor in brand loyalty. But that loyalty doesn't happen overnight. [...]
Is your organization talking about customer experience? If not, it should be. According to Gartner, 64 percent of people now think that customer experience is more important than price in [...]
For better or for worse, customers can now share their brand interactions far and wide. And they have high expectations for those interactions to be positive ones. According to Harris [...]
If there was a single recipe for success in today's business environment, a great customer experience might just be it. In recent years, the tables have turned in the relationship [...]
Opinions – everyone has them and businesses often love asking their customers for them. This ask most often comes in the form of a customer satisfaction survey, which is an [...]
From time to time I like to reach out and say thank you to our partners and customers. We love working with you, and I sincerely thank you for your [...]
As one of the largest academic health centers in the United States, UAB Health System (UABHS) has a wide variety of individuals with which to communicate each year, including doctors, [...]
P2 Automation's client is a leading provider of back-office insurance solutions for banks nationwide. P2 Automation needed a way to seamlessly send out marketing emails on behalf of this software [...]
A good friend once told me, "I'm not a gamblin' man, but if I was, I'd play the slots." An interesting choice, as most people refer to those machines as [...]
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