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Video Support in Email

Customers often ask if it is possible to embed a video directly into a ClickDimensions email template. The quick answer is yes. However, this is a question that requires consideration of email clients as much as ClickDimensions itself.

While it is possible to add videos into an email, there is very little support for displaying videos in email clients. Apple Mail supports most video embedding options, current versions of Outlook do not support anything, and other email clients generally fall somewhere in between.

In general, GIFs are your safest bet for displaying animated content in an email; other options will likely not display for your recipients. If you need to have a video in your email, a better option may be to insert a screenshot of the video and have it link to a video hosted on your website or another site, like YouTube.

The following table provides a breakdown of which video formats are supported in different desktop, web and mobile email clients.

Email Client

Flash

Windows Media

QuickTime

Java Applet

Emb MPEG

Animated GIF

HTML5

Desktop

Apple Mail

   

Lotus Notes 6.5

     

 

 

Lotus Notes 7

     

 

 

Lotus Notes 8+

         

 

Outlook 2003

       

 

Outlook 2007+

             

Thunderbird

         

 

Windows Mail

         

 

Web-based

AOL

         

 

Gmail

         

 

MobileMe

         

 

Outlook.com

         

 

Yahoo!

         

 

Mobile

BlackBerry

         

 

Android

         

 

iPhone

         

Windows Mobile 5

             

Windows Mobile 6

         

 

Written by Rhys Saraceni, ClickDimensions Marketing Success Manager Team Lead

2017-05-12T18:49:59+00:00 By |Email Marketing|0 Comments

About the Author:

mm
Rhys Saraceni is a Training Developer at ClickDimensions.

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