In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. We hope you enjoy getting to know these individuals, and if you’re interested in being featured, send us an email at firstname.lastname@example.org.
Director of Regional Success, ClickDimensions
1. What do you like best about your role at ClickDimensions?
I head up the new ClickDimensions office in Cork, Ireland. The opportunity to set up an office from scratch has been an amazing experience. It’s very rare that you get trusted with such an undertaking. From hiring an entire team to picking out furniture, it’s really been an experience that I’m very grateful for. No two days are the same which keeps things very interesting. We have hired excellent people and working alongside them each day makes the role hugely enjoyable.
2. What is one piece of advice you would like to share with ClickDimensions customers?
When opening a support ticket, did you know that you can select your language preference? This is going to be great for our European customers and is a key offering of the EMEA office. Providing timely support in a language you can understand will make troubleshooting and resolving issues easier as it removes communication barriers. We currently support German, French, Spanish, Italian and English, and even Dutch and Norwegian.
3. What’s new in your department or area of the company that’s exciting for ClickDimensions customers?
I think the most exciting part of having the Cork office for our customers will be having support and success in the same time zone. This will be a big win for our EMEA partners and customers as it will mean a faster response to their queries. As we continue to expand our EMEA office, we plan to locate additional functions in Cork that will align to our customer and partner needs.
4. What is the best piece of advice you have ever been given?
I’m going to pick two pieces of advice that offer a good balance. Firstly, focus on creative solutions. Everybody has the propensity to think outside the box – so do! If you are speaking with other people about a problem you have identified, you will stand out from the crowd if you can bundle that problem with a solution. Even if it’s only the first step towards a solution, it shows that you have thought about the problem and you have elevated from a discussion about a problem to a discussion about a resolution. That’s smart. The second piece of advice would be “Sabai Sabai” (pronounced suh-BYE suh-BYE). There is no direct translation from Thai to English for this expression, but it essentially means relax/chill out/don’t let it get to you.
5. If all your clothes had to be one color forever, what color would you pick? And why?
That’s a tough one… I would pick navy. Navy calls to mind feelings of calmness or serenity. It is often described as peaceful, tranquil, secure and orderly. On a more practical level, it’s easy to keep clean. It’s a powerful traditional color and evokes a sense of royalty. What’s not to love?